Solutions

Industry Solutions

The questions people ask differ completely by industry. Kotoyui ships with conversation patterns and rollout plans shaped to each one.

Retail & E-Commerce

−38%

First response time
(median across deployments)

Typical pains

Sale periods multiply inquiry volume three to five times. Delivery status and returns questions swamp the phones, while the web chat sits unattended at night and early morning.

The Kotoyui approach

Talk's AI answers delivery-status questions straight from the order number and steers returns into guided forms. Before each sale season, we top up the knowledge base with your team. LINE inquiries arrive in the same console via Link.

Typical timeline: 2–4 weeks / Recommended: Talk + Link (+ Insight)

Banking & Securities

70%

After-hours calls answered automatically
(early-adopter bank)

Typical pains

Balance inquiries and procedure guidance are highly routine, yet the desk closes at night and on weekends. Strict security requirements make cloud procurement reviews slow and demanding.

The Kotoyui approach

All data stays in Japanese data centers, with auditable operation logs. Voice automates only verified routine inquiries; anything requiring judgment always reaches a person. We answer security checklists as a standard part of onboarding.

Typical timeline: 4–6 weeks / Recommended: Voice + Insight

Telecom

54%

AI first-contact resolution
(12 months after launch)

Typical pains

Plan changes, outage surges, cancellation saves — the range is wide and new operators take long to train. Histories are split across channels, so customers repeat themselves constantly.

The Kotoyui approach

Phone, chat, LINE, and email histories unify around a single customer record. AI takes plan and payment questions; cancellation intent and outage reports route to people at higher priority. Insight's automatic scoring shows exactly where new hires need coaching.

Typical timeline: 3–6 weeks / Recommended: Talk + Voice + Insight

Public Sector

24h

Resident inquiries accepted
(automated outside office hours)

Typical pains

Certificate applications, facility bookings, waste sorting — answers must be precise, yet most residents can only call outside office hours. Demand for multilingual support keeps growing.

The Kotoyui approach

The AI learns your ordinances and regulations, and answers with the source clause attached. When confidence is low, it issues a reference number and a staff member replies the next business day. Web chat supports English as well.

Typical timeline: 4–6 weeks / Recommended: Talk + Link

Common Ground

What never changes, whatever the industry

Data stays in Japan

Every conversation lives in Japanese data centers. No offshore transfer. See our security page for details.

Your channels stay yours

Phone numbers, LINE accounts, mailboxes — nothing changes at the entrance your customers already know.

Handoffs are designed

A question AI cannot answer is not a failure. Summaries travel with the handoff, so customers never repeat themselves.

Tell us about your industry.

We deploy in many industries beyond those listed. Start by telling us how inquiries reach you today.