Enterprise Customer Support Platform

Words that bring you closer.

Kotoyui brings web chat, phone, LINE, and email inquiries into a single console, with AI handling first responses and routing — so your operators can focus on the conversations only people can have.

Every channel converges on one console. AI takes the first response; people take the conversations that matter.

420

Companies onboard (cumulative)

12M

Conversations per month

12s

Median first response

94%

Average CSAT

Products

Four products, one support desk

Use what you need, add more as you grow. Every product shares the same console, the same customer history, and the same standards for how words should be handled.

Web Live Chat

Kotoyui Talk

Live chat with AI first response. Routine questions resolve instantly; anything else hands off to a person, summary included.

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Voice Automation

Kotoyui Voice

Natural-sounding phone response that answers routine calls and routes the rest — on your existing number, around the clock.

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Connectors

Kotoyui Link

Connect LINE official accounts, shared mailboxes, and your CRM. Every conversation lands in the same place, attached to the same customer.

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Quality Analytics

Kotoyui Insight

Automatic scoring across every conversation, VOC classification, and CSAT tracking — quality you can actually manage.

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How It Works

Live in 2 to 6 weeks

01

Connect your channels

Keep your phone number, LINE account, and mailboxes as they are. We wire them into the console without changing anything your customers see.
02

Teach it your knowledge

Your FAQs, manuals, and past responses become the AI's knowledge. Our conversation designers tune tone and phrasing with your team.
03

Go live, then refine

Start with a limited rollout, review the first weeks together, and expand. Our customer success team stays with you after launch.