Kotoyui, Inc. (HQ: Minato-ku, Tokyo; CEO: Makoto Takahashi) began offering a deployment package of its phone-response product Kotoyui Voice for regional banks on January 20, 2026.
What's in the package
- Banking conversation scenarios: twelve pre-built dialogues covering the most frequent call types at regional-bank call centers — balance inquiries, statement guidance, and how-to for common procedures.
- Identity-verification templates: lightweight verification flows (e.g., date of birth plus registered phone number), adjustable to each bank's security policy.
- Explicit domestic data residency: all call and recording data stays in Japanese data centers. Security-checklist responses are included as standard.
- A six-week rollout program: start with after-hours coverage on your existing number, then expand into daytime in stages.
Background
Regional banks are consolidating branches, yet call volumes remain high — and hiring call-center staff gets harder every year. Unanswered calls at night and on weekends have become a measurable drag on customer satisfaction. The package is designed around speech pacing and phrasing that older customers find easy to follow.
Early results
At early adopter Kisaragi Bank (38 branches in the Kanto area), 70% of after-hours calls are now handled automatically, and next-business-day callback volume has fallen by roughly 40%. Details are in the case study.
Contact
Package details and pricing are quoted individually via the contact form.