Careers
Untangling "we can't get through" with the power of words. We are hiring people who face products and customers with honesty.
Culture
Accuracy over speed. Sincerity over flash.
Our products run in the front line of customer-facing support, where they are effectively the face of our clients' companies. That is why we choose reliability over flashy releases. We take pride in quality we promised and kept — and when something breaks, the whole company faces the post-mortem together.
We work from our Toranomon office three days a week, because cross-discipline conversation matters here. Engineers join customer success calls; support staff sit in product meetings. The words we hear in the field come straight back into the product — that is the loop we run on.
Every employee visits a client's support center twice a year. We learn the problem next to the people who live it, not through a screen.
Internal documents are judged on whether anyone can read them without misunderstanding. Careful writing is the foundation of a careful product.
Quality of response starts with the state of the person. Paid-leave usage exceeds 80%, with company-wide summer and year-end breaks plus refresh leave.
Open Roles
カスタマーサクセス
You will own onboarding, adoption, and expansion for client companies — listening to their support-floor challenges and resolving them with the right combination of Talk, Voice, and Insight. The role closest to the customer.
バックエンドエンジニア
You will design and build the messaging platform and AI response engine behind 12 million conversations a month — continuously improving scalability and response latency.
会話デザイナー
You will design the words our AI speaks in first response — industry-specific FAQ structures, tone of voice, and conversation flows — working alongside client operators.
Process
01
Reach us via the contact form. Choose "Other" as the topic, and include the role you are interested in and a short summary of your background.
02
The first round can be online. The final interview takes place at our Toranomon office, where you will also meet the team.
03
We share the result within five business days of your last interview. Start dates are flexible.
Casual chats are welcome. Select "Other" in the contact form and mention the role you are curious about.